Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
iPhone 5S or later, running iOS 11 and up
Android 4.0 or later, running Chrome
Please note, additional devices may successfully connect, but are not officially supported. We recommend you use Chrome as your browser for this event.
The camera or microphone that I want to use isn’t showing up correctly – how can I fix this?
First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones or toggling bluetooth on and off.
If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change the output device. On a Mac, visit System Preferences > Sound to choose your output devices.
Devices settings - In web browsers site settings menu allow access to your microphone and webcam
Screen Sharing - Under system preferences' "security & Privacy" settings allow screen sharing sometimes referred to as "screen recording"
Cookies - Cookies must be enabled. Third party cookies should also be enabled to allow access to rooms running on inline frames
My devices are connected properly, but I can't hear anything!
If you're confident everything is connected properly, your devices might be being used by another tool or application - our system is jealous. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.
The sound is coming out of a different device than I want - what can I do?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
How do I navigate through the virtual platform? How do I join a session?
On the convention platform homepage, you will see several headings at the top of the screen to help you navigate through the platform: Home, Program Agenda, Partners, Exhibitors, and FAQs.
In the “Program Agenda” area, you can view the over 1,400 convention sessions and filter through them based on date, time, session type, session sponsor, research tags, and more. Clicking on the name of a session will give you more information about the session and allow you add it to your “Interested” list. If the session is currently taking place, you can enter the session by clicking the “Broadcast” button under the session title.
I'm experiencing technical difficulties (streaming audio, streaming video, slides aren't loading, can't share my screen) - what should I do?
We are happy to help as you navigate technical issues! During the convention, there will be a direct link where you can connect with technical support.
I’m presenting on a panel – what do I need to know in order to be sure that I’m prepared for my presentation in the virtual platform?
We have many resources to help make sure that your experience on our virtual platform is a positive one! To start, you can find answers to many of your initial questions our Speaker Guide.